Support Portal | sX-Space.HelpDesk – solution for automated processing of customer and internal user requests, ensuring the smooth operation of the company’s basic infrastructure. The HelpDesk allows interaction without compromising data security, it can be easily integrated with existing customer systems, the company’s official web page, including by creating a single unified style.
The product is intended for banks and financial organizations, commercial companies with customer service centers, service companies, and public sector organizations.
Implementation of the Support Portal | sX-Space.HelpDesk will provide 24/7 effective technical support for users of a company or financial institution, reduce the number of unresolved issues and avoid customer churn, and will increase the level of service in general.
Information about the HelpDesk
Description of the system, its purpose and application, main advantages, contact details of participants
News — ability to get information about HelpDesk updates, technical information, option for switching to resources of interest
Project map — interactive display of information about current implementation processes
Project statistics — getting data about the number of users, number of transmitted data, and the number of requests
The User's Personal Account is a single corporate standard for presenting information; all matters are available in one user account
HelpDesk knowledge library — useful information about the project, version history, updates history, list of HelpDesk participants
Related guidelines — technical information, HelpDesk user guidelines, incident management guidelines, examples of integration
Bug tracker — incident/fault logging subsystem for the first, second and third levels of support, integration with incident management employees
Event calendar — personal organizer
Restricted access section (for administrators)
Technical documentation — incident management instructions, update management instructions, and other operating documentation
Connection and support reports — allow to count and organize requests by different units of measurement, as well as by time
Reporting about resolved issues via SMS, E-mail, news subscription, integration with social networks (Facebook, Twitter)
Powerful integration capabilities: due to the open API, the system can integrate with other systems that support integration tools. Maximum performance is achieved with the "sX-Space.Business" product line