Support Portal | sX-Space.HelpDesk – solution for automated processing of customer and internal user requests, ensuring the smooth operation of the company’s basic infrastructure. The HelpDesk allows interaction without compromising data security, it can be easily integrated with existing customer systems, the company’s official web page, including by creating a single unified style.

The product is intended for banks and financial organizations, commercial companies with customer service centers, service companies, and public sector organizations.

Implementation of the Support Portal | sX-Space.HelpDesk will provide 24/7 effective technical support for users of a company or financial institution, reduce the number of unresolved issues and avoid customer churn, and will increase the level of service in general. 

Functionality:

Information about the HelpDesk
  • Description of the system, its purpose and application, main advantages, contact details of participants
  • News — ability to get information about HelpDesk updates, technical information, option for switching to resources of interest
  • Project map — interactive display of information about current implementation processes
  • Project statistics — getting data about the number of users, number of transmitted data, and the number of requests
User accounts
  • The User's Personal Account is a single corporate standard for presenting information; all matters are available in one user account
  • HelpDesk knowledge library — useful information about the project, version history, updates history, list of HelpDesk participants
  • Related guidelines — technical information, HelpDesk user guidelines, incident management guidelines, examples of integration
  • Bug tracker — incident/fault logging subsystem for the first, second and third levels of support, integration with incident management employees
  • Event calendar — personal organizer
Restricted access section (for administrators)
  • Technical documentation — incident management instructions, update management instructions, and other operating documentation
  • Connection and support reports — allow to count and organize requests by different units of measurement, as well as by time
Administration panel
  • Reporting about resolved issues via SMS, E-mail, news subscription, integration with social networks (Facebook, Twitter)

Advantages:

sX-Space.HelpDesk
Adaptation of the solution to local legislation, localization in the customer's language, implementation, training of local partners
sX-Space.HelpDesk
A full-fledged "thin client" — a web browser is all you need to work with the system
sX-Space.HelpDesk
Extensive development opportunities: developing own processes, reports, and forms without programming
sX-Space.HelpDesk
Powerful integration capabilities: due to the open API, the system can integrate with other systems that support integration tools. Maximum performance is achieved with the "sX-Space.Business" product line
sX-Space.HelpDesk
Ability to host the system in the cloud or on the customer's server
sX-Space.HelpDesk
Responsive design
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